53

19,001 views

2023-03-05

Efficient Team Management: The Importance of Tracking Tasks

As a team leader or manager, you are responsible for ensuring that your team is working efficiently and effectively towards achieving their goals. However, keeping track of all the tasks and projects your team is working on can be a daunting task. Without a clear view of what has been accomplished and what is yet to come, it can be challenging to assess your team's performance and give feedback accordingly.

4 minutes read
21,575 views

2023-03-01

Mastering Project Management: Why Tracking Milestones is Key to Success

As a project manager, keeping track of your team's progress is crucial to delivering projects on time and communicating timelines effectively. But with so many moving parts, it can be overwhelming to stay on top of everything. That's why having a clear view of all the various milestones of your project is essential. In this article, we'll explore the importance of milestone tracking, the tools you need to do it effectively, and how it can make all the difference in project success. Did you know that 77% of high-performing projects use project management processes?

3 minutes read
45,903 views

2020-03-15

How to Conduct a Social Media Competitive Analysis - Template

Social Media is a very competitive world and monitoring what others do is essential. I invited Pooja Shah to share her insights in a guest post.

5 minutes read
109,710 views

2019-08-26

5 tips to maximize your results on LinkedIn

LinkedIn is the most popular social media platform for professionals. It gives people to ability to recruit, find jobs, engage with other professionals, keep up-to-date with new trends and market information, sell their products or build their personal branding. But what are the tricks to maximize your visibility and results on LinkedIn?

17 minutes read
31,865 views

2019-07-22

Customer service email - should it be managed by phone agents or digital agents?

Email is one of the most traditional types of customer service channels and yet remains a major one still used in multiple situations. But in an evolving world where digital becomes more and more important, call centers become contact centers and a new breed of agents rises: digital agents. Who should then manage emails?

7 minutes read
127,370 views

2018-08-07

Conference - Outstanding Customer Experience with Omni-Digital Customer Care

I was recently invited to speak at Customer Contact Management Summit in Warsaw on behalf of Dimelo to talk about how to provide an outstanding customer experience through omni-digital customer care. Let's review some of the most important elements of this approach.

3 minutes read
118,783 views

2017-12-12

The importance of selecting the right digital customer care channels

There has been a true acceleration in terms of technology evolution in the past few years. Our vectors of communication have changed: new devices, new technologies, new methods and new results. All these changes directly impact the way your customers expect to interact with your company. You wonder how to remain up-to-date and pick the right digital channels?

17 minutes read
64,318 views

2017-07-05

Setting up an efficient email marketing strategy - the right approach

Email remains the communication tool the most used by companies for a good reason: it helps reaching prospects and clients easily according to their own timeline. But do you have a proper strategy in place?

11 minutes read
69,395 views

2016-08-07

B2B Strategy in a buyer-empowered era - speaking @ ClickZ Live Hong Kong

With more and more Social Media and review sharing websites, it becomes a real challenge for B2B marketers to stand out from the crowd. Overview of my presentation at ClickZ Live Hong Kong 2016.

4 minutes read
10,332 views

2015-09-26

A/B testing is dead, long live A/B testing!

If you are not using A/B testing yet, it is really time to catch-up! If you are using A/B testing, let's review how you could do it BETTER.

4 minutes read
10,125 views

2015-05-02

Repeat orders and recommendations – that’s good business!

Returning customers and personal recommendation have to be the dream ticket for any business organisation.

5 minutes read
13,528 views

2015-03-07

Where are you in your career? 5 tips to ensure a bright future

Do you feel a certain comfort in your job? Do you master all tasks you are given? Do you know all there is to know about your position? For the sake of your career, MOVE ON!

5 minutes read
16,614 views

2014-12-27

Should I invest in SEO or SEM? Online strategy comparison

Everyone talks about SEM and SEO as the miracle solution to online success. But what is it really about and where should I invest my money and efforts?

9 minutes read
10,367 views

2014-12-13

Personal branding: how to promote myself online?

Looking for a job, for customers, for partners or investors is much easier when your online image is good. Here is a list of the most important elements to keep a good online image.

5 minutes read
9,821 views

2014-05-31

Increase your web results today with A/B testing

A/B testing isn't about finding the right solution. It is all about find an always better method to improve your results.

1 minutes read
9,552 views

2014-04-12

Taking a different life path - interview with a talented young entrepreneur, Cyril Mazur

Taking a different path can be exciting while overwhelming. Taking control of your life isn't an easy task: some succeed, some fail, most can't take the risk. Cyril Mazur shares his experience with our community.

9 minutes read
17,692 views

2013-07-06

Practical uses of CRM

Most companies track their customers' information using CRM systems. But how do you practically use such information? In this article we will see practical way for making profit with your CRM database.

17 minutes read
11,393 views

2013-05-25

crypture.it: encrypt your sensitive data into pictures

Working smart and being organized in your work is important but all your efforts get wasted if you are unable to protect your confidential information.

6 minutes read
38,745 views

2013-05-11

Pyramid scheme and network marketing - avoiding traps

What is a pyramid scheme, why is it illegal and how to recognize it? Pyramid schemes are very profitable schemes for those who start them while terribly harmful for their victims. Learn more about this dangerous business strategy.

7 minutes read
70,031 views

2012-11-24

The importance of a good customers service: case study with Lufthansa

There is nothing more frustrating in life than facing a stubborn careless customer service. If you are yourself taking care of customer service, bear in mind the following rules, they might save or even improve your image.

21 minutes read
14,508 views

2012-06-09

Overthinking and loss of creativity, the solution

As a child, you were gifted with imagination and creativity. Now grown up, you base your judgment on your knowledge and experience. How to think like a child?

8 minutes read
30,394 views

2012-04-29

How to answer customers emails?

You can use the most advanced marketing concepts, build incredible marketing strategies, be efficient on Social Media, attract visitors from all over the world… if you can't answer customers emails properly, your work is condemned to failure.

9 minutes read
37,822 views

2012-03-11

Which Social Media is the most adapted to my business?

Facebook, Twitter, Myspace, Google+... there are more and more social media on the market, but how to know which one suits your needs?

28 minutes read

Entrepreneur specialized in web marketing, I have been developing online platforms and strategies for numerous companies across Europe and Asia.
Through those experiences I have managed large teams and handled various projects involving Marketing Strategy, digital marketing, SEO, communication & PR, web development, trade shows & exhibitions, social media, emailing campaigns, design, etc.
In this blog I share my experience and knowledge. Please feel free to reach out if you have specific projects for which you would need my expertise.
Julien Rio.

Need help?

Do you need help with your marketing strategy or its execution? If you want someone to implement all the tips you just read, contact me and let's discuss it together!

CONTACT ME NOW