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2024-01-05
Customer Experience Unearthed: A Journey Through the Eyes of the Consumer
Navigating the ever-evolving landscape of customer expectations is a challenge that I tackle head-on in my latest book, "Customer Experience Unearthed." This book is a deep dive into the customer journey, but with a twist – it’s from the viewpoint of the customers themselves. As consumers, we all seek a seamless and personalized experience, and this book aims to unveil just that. By shedding light on real-life consumer challenges and triumphs, it offers a unique perspective on the customer experience (CX) journey.
9 minutes read