Guide for Customer Care in 2018 – exclusive interview with 12 international experts
Customer Care has an impact, sometimes positive, sometimes negative, on every aspect of your business. Customer satisfaction is influenced by the quality and speed of your replies. In 2018, Customer Care is more digital than ever, but the key remains the empathy. After interviewing 12 Customer Care experts, Anthony Rochand and myself offer you the 21 best recommendations to start 2018 with expert advice.
9 minutes read