J'ai un parcours atypique qui me permet de comprendre et de gérer tous les aspects du marketing: communication, promotion, design, programmation et planification.
Vous souhaitez en savoir plus ? Découvrez mes activités sur divers média et blogs: conférences, publications, interviews et mentions.
Frédéric Canevet, fondateur du site ConseilsMarketing, me fait partager 7 astuces pour une relation client réussie.
Customer Experience Management in Telecoms Europe interviewed me about CX in 2020. We talked about technologies, channels and AI.
Prise de parole au club Nelson à la Chambre de Commerce et d'Industrie de Nanterre pour parler des défis des TPE/PME sur la digitalisation de la relation client.
Le magazine Stratégies publie mon interview sur le sujet "Pourquoi transformation digitale et relation client vont de pair"
Je participe au Comité éditorial du CX Day organisé par le groupe Francais Editialis à Paris le 19 Janvier 2018.
Vidéo de ma prise de parole à CXParis sur le sujet de l'évolution des attentes clients et l'importance d'une approche omni-digitale en relation client.
Le magazine de référence me cite dans son dernier article intitulé "7 clés pour enrichir l'expérience client" - "Peu importe le canal par lequel souhaite s'exprimer le client, il doit recevoir la même qualité de réponse"
Le FrenchWeb publie ma tribune intitulée "L’émotion dans la relation client: est-ce vraiment la première priorité ?" dans laquelle je présente ma pyramide de Maslow de la Relation Client.
Le magazine français l'Express publie une interview dans son dossier spécial sur la gestion de la relation client sur le sujet du messaging comme canal d'avenir pour la relation client.
I was invited to talk at the Customer Contact Management Summit in Warsaw and explain how to provide outstanding customer experience through omni-digital customer care
Interview at the Customer Contact Management Summit in Warsaw - what are the new trends of customer care ?
The tech magazine CBNews publishes my article "WHY DIGITAL TRANSFORMATION AND CUSTOMER CARE GO IN PAIR" during Vivatech.
Conference at CCMS Warsaw talking about outstanding customer experience
Two days round table with customer care experts from all over UK at the London Customer Experience World
Le magazine français de la Relation Client m'interview sur son plateau pour parler des grandes tendances de l'expérience client et de l'implication de Dimelo sur ces changements majeurs.
Le magazine en ligne spécialisé Informatique News partage ma tribune dédiée à l'importance de l'omni-digital et sa différence avec l'omni-canal
Prise de parole aux côtés de Recast.ai (SAP) pour parler de collaboration humain/chatbot
TechWire Asia talks about my speech at Bangkok Telecoms World Asia in March 2018 and reviews some essential points.
Shep Hyken, International Expert in Customer Care and Customer Experience, hosts my latest article about essential KPIs to track for contact centers.
Video of my speech at Telecoms World Asia in March 2018 in Bangkok to talk about Digital Customer Care with Dimelo.
Le JDN (Journal Du Net) annonce ma nomination en tant que Directeur Marketing pour Dimelo.
Mention dans le magazine Executives de Mars 2018 pour ma nomination de Head of Marketing chez Dimelo
Publication de ma nomination chez Dimelo dans le magazine TopCom.
Le blog spécialisé en SEO Digitalis me cite au sujet des stratégies de backlinking.
Telecoms World Asia published my article about the major trends for 2018 in terms of digital customer care in Asia.
Le magazine Marketing Professionnel publie mon article sur la collaboration humain/machine et les chatbots en 2018 au sein de la relation client digitale.
Le magazine francais emarketing.fr publie mon article sur les tendances 2018 de la Relation Client - "Les 5 tendances de la relation client digitale en 2018"
The Huffpost published an exclusive interview to share my expertise about exhibitions with "Getting ready for the Trade Show Season, Interview with Julien Rio"
Julien Bréal de DIGISTRR m'interview pour parler entrepreneuriat, de marketing digital, de relation client et partager mon expérience sur ces sujets.
RelationClientMag.fr, leader Francais de la presse spécialisée en relation client, publie mon article "Les 5 tendances de la relation client digitale en 2018"
Elise Pinto, de Digitalis, m'invite à partager mon expérience sur son article "Marketing de contenu : Technique de la Page Virale"
Deborah Donnier mentionne mon article «Stratégie de contenu - la clef du succès web en 2017» sur le FrenchWeb
A new article published in a major Indian magazine for events and exhibitions on the theme: How to run a successful trade show booth?
Le FrenchWeb publie mon article "Les nouveaux canaux de la relation client digitale" en première page de FrenchWeb.fr
Mon article "L’importance des nouveaux canaux digitaux de la relation client" est publié sur le blog français des experts du web.
#EventIcons by endless events interviewed me and Trevor Lewis to define the most important elements of a successful trade shows from an exhibitor
Le magazine français de l'innovation technologique et du web publie mon article "Stratégie de contenu – la clef du succès web en 2017"
Conférence de 2h avec les entrepreneurs Francais de Hong Kong pour étudier l'importance d'une stratégie de contenu pour les TPE/PME
The popular Indian events magazine talks about The Trade Show Chronicles, the book that helps exhibitors better manage their show.
The Indian Events Magazine publishes one of my articles, "Are trade shows for sales or marketing?"
Future Shark features Julien Rio, founder of myfairtool, and tells his entrepreneurial journey in an article named "Julien Rio company myfairtool is Completely Revolutionizing The Trade Show Industry"
Julien Rio, founder of myfairtool, was recently interviewed by The Asian Entrepreneur: "Julien Rio has found a niche in the marketing world in setting up and helping companies exhibit at trade shows."
The Indian-based Trade show publication publishes a new article by Julien Rio, founder of myfairtool, "Did you know? You trade show visitors LIE to you!"
Steel Available interviews Julien Rio, founder of myfairtool, to talk about startups journey and entrepreneurship
Screen Print India published an article written by Julien Rio, founder of myfairtool, in its magazine Events Venues & Avenues
Exclusive interview of Julien Rio, founder of myfairtool on Startupcasts.
Jumpstart publishes an article written by Julien Rio, founder of myfairtool, sharing tips for startups participating in trade shows: "6 Benefits for Startups Participating in Trade Shows"
Julien Rio, Founder & CEO of myfairtool, spoke at the BSD academy to share his knowledge and experience about bootstrap marketing and help Hong Kong entrepreneurs boost their marketing efforts at no cost.
StartUP Buzz had an exclusive interview with Julien Rio, founder of myfairtool, to discover what the platform is all about and discuss his challenges as an entrepreneur
Screen Print India published an article about the trade show industry written by Julien Rio, founder of myfairtool
Exclusive video interview of Julien Rio, Founder & CEO of myfairtool with Silvia Pellegrini from Events Uncovered to discuss the different planning elements an exhibitor must consider before joining a trade show.
TechInAsia publishes an exclusive article from myfairtool Founder & CEO, Julien Rio, about startups in the trade show world
seedstars world publishes a guest article from Julien Rio, Founder & CEO of myfairtool, to help startups manage their trade show booth efficiently.
Pitch Perfect announces the winners of its 2016 session: myfairtool!
Tech Sparkle published an expert article about startups at trade shows from Julien Rio, Founder & CEO of myfairtool
Cocoonian story - story of Julien, founder+CEO of myfairtool, the reasons why he built his company and his vision of leadership
Silicon Dragon interviews myfairtool for the annual Silicon Dragon Entrepreneur Awards in Metta Hong Kong
CoCoon Pitch Night - video of myfairtool pitch @ Cocoon Hong Kong
I was invited by the leading business magazine "Hong Kong Business" to share my views on the challenges faced by trade shows in the Asian region.
Exclusive interview with Julien Rio, myfairtool founder + CEO, sharing his vision about the future of the Event Tech industry and trade shows
Hong Kong Business magazine publishes my article "Are Hong Kong's real estate and luxury industries about to collapse?"
Hong Kong Business publish my article "Why Hong Kong's logistics model is about to explode"
Presentation for Ovolo Hotels @ "Big Data and Digital Innovation" conference in June 2014 in Hong Kong.
Julien Rio's article "Creating an efficient SEO-friendly content development in Hong Kong" published on Hong Kong Business magazine
The leading business magazine in Hong Kong publishes my article "How Hong Kong companies can benefit from linking physical and virtual worlds"
J'utilise ce blog pour partager mon expérience de différents aspects du marketing, tels que le marketing digital, les foires expo, l'image de marque et le service client.
J’ai récemment été invité à partager mon expérience au Customer Contact Management Summit de Varsovie pour expliquer la vision de Dimelo sur l’impact d’une approche omni-digitale de la Relation Client sur l’Expérience Client. Voyons ensemble les éléments importants de cette approche.
Résumé de mon intervention au salon Stratégie Client / emarketing de Paris 2018 avec Dimelo et Pierre-Edouard Lieb de Recast.ai (SAP) sur le thème « comment humain et machine peuvent-ils collaborer pour une relation client plus fluide ».
Invité par le Focus Group à leur évènement de Londres “Customer Experience World”, j’ai pu partager mon expérience lors de masterclass sur les sujets Relation Client Omni-Digitale et Collaboration Humain / Machine pour offrir une expérience client exceptionnelle.
Julien Rio
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