CX Therapy

with CX Veteran Max Ball
and CCXP Julien Rio

Hop on the therapy couch and
Let's Talk Customer Experience!

Let's Talk Customer Experience

CX Therapy - we've all had 'em, those customer service experiences that are so bad they leave you wanting to run straight to your therapist's couch.

Maybe that is not such a bad idea, there are good lessons in every bad customer experience. Join industry veterans Julien Rio and Max Ball as they share some of their scariest and most disturbing customer experiences, and break them down to see what went wrong. Was it the wrong technology. structural issues, agent problems?

Listen in and find out.





CX Therapy

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Julien Rio

Julien Rio is a Certified Customer Experience Professional with a passion for CX and an expertise in marketing.

Max Ball

Max Ball is a strategic thinker who likes rolling up his sleeves and getting things done, a dynamic presenter, and passionate evangelist.