Let's Talk Customer Experience
CX Therapy - we've all had 'em, those customer service experiences that are so bad they leave you wanting to run straight to your therapist's couch.
Maybe that is not such a bad idea, there are good lessons in every bad customer experience. Join industry veterans Julien Rio and Max Ball as they share some of their scariest and most disturbing customer experiences, and break them down to see what went wrong. Was it the wrong technology. structural issues, agent problems?
Listen in and find out.
ACCESS THE PLAYLIST
Over time we have had quite a few famous patients on the CX Therapy Couch! Customer Experience professionals, analysts, consultants, tech experts, CX trainers, they all endured terrible experiences and felt like hoping on our couch to share their story and help us analyze it. Those Very Important Patients have a lot to share! Meet some of our guest stars: